State of Mind

AI & CX Learnings

Archive

Agentic Operations and the Future of Commerce

Dom Steil

StateSet Successfully Achieves SOC 2® Type I Compliance

Dom Steil

Agentic Software: Redefining AI, Product, and Value Delivery

Dom Steil

Computer Use and the Future of Autonomous Commerce Operations

Inside Anthropic's Builder Day: The Future of AI Agents Is Closer Than We Think

Dom Steil

AI Agents and The Future of Reasoning

Reasoning Models and the future of AI Agents

Dom Steil

ResponseCX & Realtime Voice AI

A new era of conversational software

Dom Steil

New Software Model: Service-as-a-Software (SaaS 3.0)

The end of Cloud SaaS

Dom Steil

AI Agents: Revolutionizing Business Software and Commerce

Dom Steil

Enhancing StateSet ReSponse AI Agents with Memory

What the fastest growing DTC brands will look like 2028.

Dom Steil

AI-Powered CX: Multi-Agent Systems and the Future of Customer Experience

Dom Steil

Service-as-a-Software

Dom Steil

The Future of Agentic Business Operations

AI Agents, Software and the Operating Systems of the Future

Dom Steil