The Agentic Commerce Operating System

For decades, software promised to streamline operations. Yet, DTC brands today are often still trapped—juggling 10+ disconnected apps, drowning in manual ticket triage, and bleeding margin to bloated BPOs. Employees can spend 60% of their time on repetitive tasks instead of high-value revenue generating activities. The promise of automation hasn’t fully delivered; too often, it’s just moved the mess into the cloud. This isn't just an inconvenience; it's a crisis, with DTC brands losing over $50 billion annually due to these broken operations, and a staggering 60% of DTC failures attributed to operational breakdowns.

At StateSet, we saw this challenge and knew there had to be a better way. We didn't set out to build another app, another assistant, or another chatbot. We’re building branded, intelligent AI Agents: autonomous digital workers embedded directly into your customer experience and operations. This is the foundation of our Agentic Commerce Operating System, designed to replace legacy SaaS and manual BPO with an autonomous workforce. We are pioneering the Agentification of Commerce.

These Agents aren't just responding; they're resolving. They manage orders, reduce churn, and deliver tangible business outcomes—all without requiring constant human intervention. The result? Superior customer experiences, significantly reduced operational costs, and measurable value driven back to your bottom line. We're delivering what today requires expensive manual labor, but at a fraction of the cost and with far greater precision. This is a new era of software: outcomes-as-a-service. We’re not selling tools; we’re delivering results.

Why It Matters: The Crushing Cost of Inefficiency & The Agentic Solution

The commerce landscape is wrestling with a massive efficiency gap. Beyond the $50B lost by DTC brands, the broader BPO market is ripe for AI disruption, with brands often losing 15-25% of GMV to these outsourced costs. Every manual ticket, every missed update, every escalation to a $25/hour agent is a direct tax on your growth. As brands scale from $10M to $100M and beyond, these problems don't just grow—they compound exponentially, leading to lost productivity, no real-time visibility, and shrinking margins.

StateSet is solving this with our Agentic Commerce Operating System. Our AI Agents don’t just provide information—they autonomously execute entire workflows. Consider our branded AI Warranty Agent, which handles the entire warranty claim lifecycle: from intake and parsing of claims from Zendesk, to AI-driven image analysis for product identification, SKU determination using advanced reasoning models, address verification, automated replacement order creation in ShipStation, and finally, updating the customer and the original ticket. This comprehensive approach powered by supervised fine-tuning and DPO means our Agents learn and get smarter with every transaction. We’re not just replacing tools—we’re replacing entire complex tasks with autonomous digital workers.

10-15x ROI in 100 Days. Not Hype. Tangible Proof.

What happens when you replace complex iPaaS solutions and outsourced support teams with an autonomous AI platform? The results are transformative, often visible within the first 30 days:

• Proven 10-15x ROI achieved within 100 days of implementation.

• Up to 90% lower operating costs and 85% reduction in scaling costs.

• 90% faster time-to-value.

• Average 62% one-touch ticket automation and 99.5% resolution rates.

Built for Today. Architected for Tomorrow's Agentic World.

StateSet powers this fundamental shift. Our proprietary Agentic OS is purpose-built for the unique demands of modern commerce. We seamlessly integrate with over 100+ commerce platforms, enabling autonomous error handling and self-optimizing workflows.

This isn't a patchwork of stitched-together apps; it’s a learning, reasoning, agentic layer built on a state-of-the-art architecture. This creates an insurmountable data advantage and a commerce-native reasoning engine far superior to general-purpose or bolted on AI. StateSet is the leader in the Agentification of Commerce because we provide the automated infrastructure and ensure the continuous improvement of our Agents' intelligence using finetuning and evals natively built into our core platform.

Where We’re Headed: Defining the Future of Commerce Operations

StateSet is on track to become the first Agentic OS for Commerce. We're building the foundation for what we believe will be a trillion-dollar category: Agentic Commerce Operations. The market is recognizing this shift, with 78% of enterprises planning to adopt AI agents for operations by 2026.

Join the future of commerce. Embrace the agentic revolution with StateSet.

Visit www.stateset.com to learn more.