StateSet 25 Winter Release Notes

StateSet Winter ’25 Release Notes

Unlocking Autonomous Workflows: Agentic Power, Streamlined Operations, and Leader Empowerment

Welcome to our Winter ’25 Release. We’re introducing advanced features that transform standard software tools into intelligent, agentic systems. From AI-driven workflows and real-time conversational agents to outcome-based pricing, this release marks the dawn of true autonomy in business operations.

0. StateSet’s Agentic OS: Meet the AI Agents

StateSet’s Agentic OS offers a diverse portfolio of AI Agents for Shopify brands, each designed to deliver exceptional results in their area of expertise. Here’s a look at one of our pioneering AI Agents:

Gloria: Your Customer Experience Maven

• Expertise: Email support, orders, subscriptions, and returns

• Achievements:

  • Resolves issues 90% faster

  • 98% satisfaction rating

  • 4.98/5 average communication score

• Key Integrations: Shopify, Gorgias, StayAI, Klaviyo, Attentive and more

Gloria exemplifies the power of Autonomous Agents, handling critical customer-service tasks at scale. Whether managing complex returns, addressing subscription concerns, or resolving order challenges, Gloria operates with remarkable efficiency and empathy, boosting customer sentiment and team productivity.

1. The Age of Intelligent Agents

Reasoning Agents: o1 Powered Agents for Data Analysis

• Conversational Analytics: Move beyond static dashboards. Our contextualized data embeddings and language models enable real-time, interactive analysis for deeper insights.

• Contextual Decision-Making: Advanced AI agents intelligently interpret your data, providing a consultative, dynamic approach to business intelligence.

• Share Advanced Insights: Export to PDF for instant distribution of key findings.

Configurable Computer Use Agents: Your New Digital Workforce

• Next-Generation RPA: Our generative approach to Robotic Process Automation “sees” the screen like a human, executing complex browser-based tasks with ease.

• Integrate With Systems Without APIs: No more lengthy setups. Even legacy systems and social media management can be handled seamlessly.

• High Visibility & Control: Configure, monitor, and record agent sessions to maintain complete oversight and transparency.

Realtime Voice Agents: The Future of Conversational AI

• Zero Latency: Twilio-integrated voice agents deliver fluid, natural conversations for near-instant response times.

• On-Demand Collaboration: Real-time voice engagement reshapes how businesses and customers connect.

2. Introducing Autonomous Outcomes: Outcome-Based Pricing

To complement our push toward intelligent automation, we’re unveiling a outcomes-based pricing model that reflects actual business outcomes:

• Automated Outcomes: Each plan includes a baseline of AOs per agent per month. Scale your capacity to handle repetitive customer requests automatically, freeing up your team for more complex tasks.

• Transparent Usage: Plans come with a set number of AOs; purchase more on-demand as your needs evolve.

• Pay-As-You-Go & Pre-Pay: Enjoy granular control over costs by paying only for what you use, or secure discounted rates with an advance commitment.

Detailed Pricing Structure

3. Why This Matters: A Fundamental Shift in Software

From Tools to AI Workers
We’re at the forefront of a transformation from traditional software suites to fully autonomous agents that:

• Perform Outcomes: Agents can execute tasks across multiple systems of record on your behalf—effectively reducing the reliance on humans to navigate web apps.

Shaping the Future of SaaS

• Pricing Evolution: The shift from seat-based models to outcomes-based payment parallels the move from on-premise to SaaS. This new model better aligns costs with real value delivered.

• Scalability & Control: Businesses demand flexible pricing and robust governance as they move toward more agentic, integrated solutions.

4. Our Commitment

Built for the Next Era (Since 2021)
We anticipated this shift early and embedded it into our core Agentic product—StateSet ResponseCX. Over the past year, we’ve refined and scaled our autonomous framework, deploying and monitoring AI Workers across diverse use cases.

A Generational Opportunity
This year will see the completion of the SaaS era as we know it, and the beginning of a new one. Autonomous agents, usage-based pricing, and robust automation between systems are the path forward. StateSet is committed to leading this wave, helping you harness the power of AI-driven, outcome-focused solutions.

5. Key Takeaways

• Agentic Workflows: Step into genuine autonomy with adaptive, intelligent agents.

• Advanced Reasoning: Harness o1-powered analytical models for game-changing business insights.

• Real-Time Collaboration: Empower teams and customers with low-latency, voice-driven communication.

• Transparent, Flexible Pricing: Control costs with a usage-based model aligned to real outcomes.

• Future-Proof Your Tech Stack: Prepare for the coming shift from seat-based to outcome-based licensing.

Embrace the Future of Autonomous Business

Our Winter ’25 Release isn’t just about adding new features; it’s about redefining the possibilities of how businesses operate. As we move from software-as-a-service to fully autonomous business systems, StateSet stands ready to guide you into this new era. We look forward to partnering with you on your journey toward more intelligent, agentic, and profoundly impactful operations.

Welcome to the era of AI Workers—where outcomes, not just tools, shape the future of business.