Service-as-a-Software

A order / subscription / post-purchase result
An objective
An outcome
An achievement

Well let's look at a Chatbot vs this new form of AI Agent.

Chat bots kind of just answer questions.

But...

If there's a workflow process that is repetitive, currently being done by humans, can be done faster and better by an AI Agent, is cheaper, is on autopilot meaning it's fully touchless and just successfully produces the outcome for the commerce brand.

It's like a drop in digital worker. StateSet then is basically selling a subscription not to use a software tool, but for a software to do something on your behalf. A digital agentic turk.

I don't even know if we consider this software anymore. If you have a hammer that's a piece of hardware you bought it to use it, to hammer a nail into something. You, the human are using a tool. If you have a CRM or an ERP that's a piece of software you bought for a sales person / ops person to enter in information and keep it updated and use it as a tool to sell something / keep track of financial planning etc.

This is not that.

These are like digital AI based task rabbits that you are paying to produce a result that you currently are paying a human using a software (that you are also paying for them to access) to produce the same result. These are like drop in digital workers that just execute whatever task you give them autonomously via API calls.

This is something else.

Even 8 years ago. We had chat bots that you could interact with and they would make API calls to retrieve the current weather in a city.

These are autonomously working with end customers fully on their own performing tasks across various systems to cancel orders, change subscriptions, automate warranty requests. This is outcome market fit.

We are doing this at scale today, thousands of tasks, fully autonomously with the fastest growing 8 & 9 figure Shopify brands.

Billion dollar question is... is this just a bot. Or is this something else?

Is the AI based digital worker that can act on our behalf to make state changes and produce results in systems to run a business a new phenomenon? Is this just RPA?

On the mission to create the autonomous commerce operating system, why do merchants pay to access a software as a service... when they could pay for a service as a software.