AI Agents: Revolutionizing Business Software and Commerce

The Dawn of a New Era of Software

We stand on the brink of a revolutionary shift in business software. Gone are the days of assigned seats and databases for record management. Welcome to the age of outcomes-as-a-service, powered by application-specific AI agents.

At StateSet, we're not just predicting this future—we're building it. Our AI agents work autonomously alongside human counterparts, providing detailed reasoning for their actions and decisions. By harnessing the power of both generative and deterministic agentic operations, we're delivering truly intelligent agents at scale.

Beyond Chatbots: The Rise of Autonomous Agents

You might wonder, "Isn't this just another chatbot?" The answer is a resounding no. While chatbots struggle with intent recognition and personalized resolutions, our autonomous agents are powering the fastest-growing Direct-to-Consumer (DTC) brands on the planet.

Don't just take our word for it. See how our customers are reclaiming hundreds of hours each week and creating next-generation customer experiences. These forward-thinking brands are at the forefront of adopting our technology, setting new standards in customer service and operational efficiency.

The StateSet ReSponse Advantage: More Than Just a GPT Wrapper

Our differentiation goes far beyond a simple GPT wrapper. We've developed a formidable moat around our technology:

1. Proprietary agent orchestration framework

2. Blazing-fast query engine

3. Best-in-class deterministic workflow engine

4. Enterprise-grade commerce data platform

While we leverage the latest developments in Large Language Models (LLMs) and Vector Embeddings, these comprise only 20-30% of our solution. To have AI agents work at scale, handling thousands of tickets per month, you need a robust infrastructure. That's exactly what we've built:

• Multi-modal capabilities

• Advanced intent detection

• Response filtering

• Memory-based personalization

• Response scheduling

• Example ticket handling

• Hundreds of integrations across the DTC stack

• Comprehensive response tracing

Our passion for this technology drives us to continuously refine and improve, collaborating closely with our customers to perfect every detail. We are laser focused on increasing the net value per customer, reducing churn and reducing the cost to serve an excellent customer experience. We are able to improve the customer experience of our customers and do so with predictable unit costs so the brand can be competitive. It saves them time. It enables them to achieve tasks more efficiently. It increases the effectiveness of the team. We take pride in our own support and our AI agent dev cycles are driven by each new unmet need from our customers as they scale.

The StateSet Master Plan

Our vision is clear: we're building the autonomous commerce operating system powered by application-specific AI agents that run ecommerce businesses. Since 2019, we've been perfecting our:

• Infrastructure automation

• Event-driven architecture

• AI platform organization

This approach allows us to quickly incorporate the latest model advancements, future-proofing the StateSet platform operating system.

Product Roadmap: Building the Future of Commerce

1. Advanced Infrastructure on StateSet Cloud: Core infrastructure automation technologies for rapid deployment of AI systems, supporting fine-tuning, versioning, CI/CD, and API access.

2. Next-gen Web Services: Command Query Based Rust web services that our AI agents interface with to drive commerce operations for the fastest-growing DTC brands.

3. Agent Orchestration Framework: Enabling teams of AI agents to collaborate on solving problems across sales, marketing, operations, logistics, and finance.

4. Generative User Interfaces: Conversational UI monitored by AI agents and humans, tapping into our Query Engine to provide enhanced customer experience outcomes.

What Sets Us Apart

We're not building another Business Process Management (BPM) tool with drag-and-drop workflows. We're not creating another user interface for CRUD operations in tabular format with React components.

Instead, we're constructing the infrastructure for autonomous agents to proliferate and operate with precision. This isn't software 1.0 or software-as-a-service 2.0—it's the next generation of business with service-as-a-software.

The Future is Here

Say goodbye to software seat licenses and manual database updates. Welcome to the era of AI-powered outcomes and true autonomy in business operations. But be prepared—soon, you may need to pay commissions to your AI counterparts.

We are not far from a future where one AI Agent is handling order modifications, another agent is handling social media DMs & Chat and another is processing warranty claims; all with their own rules, examples to follow and actions to call. Teams of AI Agents developed to automate mission critical workflows and gathering insights across the various commerce systems powering the business.

At StateSet, we're not just talking about the AI agent revolution—we're leading it. Join us as we reshape the landscape of ecommerce and redefine what's possible in business software.

To learn more, book time with our team or visit our site at stateset.com